Where is your wax from?
Our wax is 100% soy, grown and manufactured in the American Midwest.This product is sustainable, renewable and ethically produced.
How do I clean my jars?
What's the difference between fragrance oil candles & candles made with essential oils?
Fragrance oils are a mix of natural and synthetic materials where essential oils are 100% natural. Our candles are scented with cosmetic grade fragrance oils. All of our scents are phthalate free, which is known to pose health risks.
Why do you choose to use fragrance oils and not essential oils?
Candles typically use fragrance oils for good reason. Fragrance oils are able to hold a much stronger and longer scent. As essential oils are also very costly, it would take a significant amount of essential oils to scent a candle. If over loaded with essential oil you may notice an unpleasant fuel smell.
We recommend fragrance free candles to anyone who is scent sensitive.
Do you use essential oils at all?
Why is my candle not using all the wax?
This is very important! When you light a candle there is a bit of a time commitment involved. Well, there is if you want to get every bit out of your candle possible. It's important to make sure your wax melts to the edges of the container before it's extinguished. These instructions are also located on the bottom of each candle. If extinguished too early your candle will tunnel. Our wicks are meant to work quickly to get that lovely candle burning properly and evenly so it shouldn't take longer than an hour for an even melt pool.
Yuk! There are dead bugs stuck in my outdoor candle. What can I do?
Can you get me a scent I don't see on your website?
We sure can! We also make custom blends.
Give us a shout via email or social media.
Can you fill my jars/vessels if I drop them off?
I have a large order for a function, do you offer discounts?
Why don’t you have a retail location?
How do we put this 😬 We really really want to stay in business!! That’s about as truthful as it gets! We love the idea of retail locations! The sites and the smells, we totally understand. Elora retail space is extremely expensive and it just seems so wasteful to us when we can serve our customers this way. This is why we make it easy for you with retail locations across Southern Ontario carrying our candles and a fantastic website so you can shop from home. We offer free customer pick up and free local delivery. Our shipping is, in most cases, express (UPS & Purolator) at very reasonable rates. As always, if you spend over $95 we always cover the shipping bill 100%
EloraCandleCompany@gmail.com with any questions or concerns you have. We're here to help!!!